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Our Refunds Policy

11. Consumer Rights

  • 11.1 You may cancel a Contract at any time within seven (7) working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in clause 15 below).
  • 11.2 To cancel a Contract, you must inform us in writing. You must also return the Product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk.
  • 11.3 You will not have any right to cancel a Contract for the supply of any Products that are custom made to your specific requirements.
  • 11.4 You will be responsible for the costs incurred in returning a product to us
  • 11.5 The provisions of this clause 11 do not affect your statutory rights.
  • 15. Our Refunds Policy

    • 15.1 When you return a Product to us because you have cancelled the Contract between us within the seven (7) day cooling-off period (see clause 11.1 above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day we received the Product. In this case, we will refund the price of the Product in full. However, you will be responsible for the cost of returning the item to us.
    • 15.2 If you return a Product to us for any reason otherwise than that detailed in clause 15.1 above (for instance, because have notified us in accordance with clause 26 that you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product. Where Products returned by you to us are found by us to have a defect we will refund you in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
    • 15.3 Please inform our customer service before returning items. Then send us your item (s) in their original packaging to the address indicated: LIPINKA 46, 82 - 230 NOWY STAW, woj. Pomorskie, Poland, Monday to Friday.
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