Delivery timescale: 7 working days
PLEASE NOTE: Due to unforeseen difficulties associated with the Coronavirus pandemic - Shipments of goods may be delayed.
All standard orders above £300 (incl. VAT) qualify for free delivery.
Free delivery is available on orders over £300 to most areas of mainland UK, however there might be extra charges for Scotland, off shore islands and some areas of England and Wales. It is advisable to call 03303502290 prior to placing your order if you have any concerns over potential delivery charges.
Delivery of garden buildings is completed within approximately 4-12weeks (dependant on seasonality, size and the product) and other garden products within 7-21 working days.
All orders are dispatched directly from our factory straight to your home. It guarantees the simplest and fastest way of delivery and ensures the lowest price possible.
Advance notification of an exact delivery date will be given prior to the proposed date, usually by telephone, either by ourselves or our delivery partners. Should the date not be convenient for you, you are able to request a re-schedule without additional charge. Please note, that if the delivery dates is postponed by you for more than 3 days, you will be obliged to pay the stocking costs (1€ per each 100kg of products weight per day).
Deliveries are Monday – Friday from 9AM to 5PM. We do not deliver on weekends or public holidays. If you wish to schedule the delivery for a specific time, you will be additionally charged.
Delivery of Garden Buildings
Most garden buildings are delivered flat-packed to the nearest possible drop-off location outside your property.
You will need to provide an appropriate space close to your kerbside for the driver to deliver the products. Couriers are unable to carry the product into your property or garden so please ensure that you are able to move the product to its required location after delivery has been completed. We would recommend having multiple people available on site to help you move the delivery to its required location.
Customers always need to let us know if there are any roads/drives with restricted access (narrow roads, low branches, small bridges). If there are any problems upon delivery we will not be liable for any extra costs.
We also provide a professional buildings installation service at affordable prices. Please do not hesitate to contact us for more information related to the installation. - Due to Coronavirus, the installation service is suspended until further notice in all regions except for GL and HR postal codes.
All of the timbers are pressure impregnated using the most advanced formulation of permanent wood preservative which guarantees our products for many years against decay, weathering and insect attack.
Pressure treatment is a lifetime preservative treatment. The preservative is forced into the timber under pressure in a vacuum and penetrates below the surface. All other treatments apply a coat of stain to the surface of the timber only. With pressure impregnated timber, the chemicals are permanently fixed in the wood.
Easy to set up!
We are pleased to say that our high quality products, along with their unique look, are very easy to set up. Every structure is accompanied by a set of screws and detailed instructions that will guide you step by step through the process. Two people, with a pinch of DIY experience, could erect the structure in a few hours. We also offer an assembly service rendered by our long-term business partner. Feel free to contact us and we’ll answer any questions you may have. The video illustrates the assembly process of our hexagonal Brompton garden bower, conducted by our specialists.
Our experienced builders will have your building erected and ready for use on the same day for maximum convenience and minimum disruption. If you cannot be available on the day of installation the installers will gladly carry on with the work without anybody being home. To order our professional installation service please choose this option on your shopping cart at the time of making your purchase.
Liveoutside garden products are committed to innovative product development and manufacturing. Our products are manufactured to the highest standards. Advanced treatment process with permanent wood preservative provides complete protection against rot and insect attack for up to 10 years. Please notice that 10 years guarantee applies only to products which have no contact with the ground. Otherwise durability of the wood is reduced.
The life of a building depends upon it's foundations. It is vitally important that your base is firm, level, square and large enough to accommodate the building you have ordered. Ideally, your garden building should be installed on a flat concrete slab which is unlikely to sink or break up. A thickness of 50 to 100mm is required, depending upon the size and type of building that you have ordered. As an alternative, concrete paving slabs or decking bases may be laid but they should still be level, unlikely to sink at any point and completely cover the area of base required. If you have any doubts concerning the base seek advice from a local builder.
Very popular the Garden Composter is fantastic for recycling your garden and kitchen waste. It measures 104 x 104 x 74cm with easy slot together construction, the slatted sides enhance air circulation for faster composting.
If you have changed your mind about the product you may return it by notifying us within 14 days after the delivery. In this case, you will receive a full refund of the price paid for the Product(s). Any items due to be returned must be unopened, unused, not already installed and in their original packaging. To cancel a Contract, you must inform us in writing. The collection of the products will be arranged by us, but it is the Customer’s responsibility to meet all product return costs.
All goods should be inspected upon delivery by the buyer to ensure that the product is complete and fault-free. Although we endeavour to ensure that your products are delivered safely and complete, mistakes can happen. In the rare event that anything does, we will do our best to source and replace any damaged or missing parts via the manufacturer as long as you notify us within 7 days after delivery. No claim for damages will be warranted without written acknowledgement of damage on the delivery note at the time of receipt. If any doubts occur, do not accept delivery from the courier company.
Easily assembled durable construction
We make sure that our products are easy to assemble. In the case of our largest items, such as wooden gazebos, just two-three people are required to assemble them. Simple instructions come with every product, making the whole assembly process even easier.
Directly from the manufacturer
Being the manufacturer of most of the products available at our shop, we are not only able to keep prices very competitive, but we can also carry out modifications or even prepare entire products where specially requested.
Unique shapes thanks to designs based on arches
In our factory we use unique wood bending technology. Our wooden arches are characterized by their high quality and great durability. These are used in the creation of our products, thanks to which we achieve exclusive designs and extremely strong structures.
For more than 25 years our products have been gracing the gardens of our customers
Since January 1991 we have been constantly creating timber-built products to grace the gardens of customers all over Europe. For years we have been inspired by listening attentively to your comments and thus expanding the range of our products.
Our products come with a 10 year guarantee!
In addition to the obvious guarantee we provide as the manufacturer that our products come complete and new, they also come with a 10 year guarantee of their resistance to rot (when erected without direct contact with the ground).
Professional advice when buying
We make every effort to ensure that all necessary information about our products is easily available directly at the shop. However, in the event of any questions or doubts, both before and after ordering, please feel free to contact our specialists!